Frequently asked questions
- Getting started
- Payments and wallet
- Orders and delivery
- Replacements and refunds
- Support
- Account and security
Getting started
What does Account Z sell?
Digital goods: aged and verified social media accounts, email accounts, game keys and accounts, software licences and subscriptions, and downloadable files such as eBooks.
Do I need an account to buy?
Yes. Your purchases are delivered to My account, so you need one to check out. Signing up takes a minute — you can do it at checkout.
Why do I have to confirm my email address?
We send your receipts and delivery links by email, so we check that the address is yours. Until you open the link we emailed you, top-ups and checkout are locked.
Payments and wallet
How do I pay?
Top up your wallet in My account → Wallet and pay for orders from your balance in one step. At checkout you can also pay with the other methods shown there.
How long does a top-up take to show up?
Your balance goes up as soon as the top-up payment is confirmed. For crypto payments that depends on the network — usually a few minutes.
I paid with the wrong coin or network.
Contact us with your order number straight away. Payments sent on the wrong network may not be recoverable, so always check before you send.
Can I withdraw my wallet balance?
No. Money in your wallet can be spent on any product, but it can't be paid out.
Orders and delivery
How fast is delivery?
Instant. As soon as your payment is confirmed, the order is completed and your product is waiting in My account.
Where do I find what I bought?
In My account → Orders (open the order to see what was delivered) and My account → Downloads for files. We also email you the links.
I clicked buy twice — was I charged twice?
Check My account → Orders. If you see two orders you didn't mean to place, contact us with both order numbers and we will sort it out.
Replacements and refunds
What if the product I bought does not work?
Tell us within 24 hours of delivery with your order number. We replace it with the same product.
What if there is no replacement in stock?
We add the amount you paid to your wallet balance, so you can buy something else.
Do you give cash refunds?
No. Refunds are made as wallet balance only. Read our Refund policy for the details.
My account worked, then stopped working later.
We can only replace a product that did not work when it was delivered. Change the login details as soon as you receive an account, and follow the platform's rules — we cannot replace an account lost through how it was used.
Support
How do I contact you?
Use the WhatsApp or Telegram buttons in the corner of any page, or email us from the contact page.
What should I include when I contact you?
Your order number, the product, and what went wrong. A screenshot of any error helps us answer faster.
Account and security
How do I reset my password?
On the sign-in page, choose "Lost your password?" and follow the link we email you.
Why can I not sign in?
Check the email address and password. If you closed your account, it can no longer sign in — contact us and we can reopen it.
Can I close my account?
Yes. Open My account → Account details and choose Close my account. Your orders stay on record.